Enrolment Terms and Conditions

I am the parent, guardian and/or the person with authority and/or responsibility over the enrolled child or children.  By enrolling the named child or children, I understand, agree with and consent to the following terms and conditions made with Five Tuition Pty Ltd ATF Hanley Family Trust (ABN: 55 996 686 162), herein referred to as “Five Tuition”:

GENERAL

1)     That these terms and conditions, and these terms and conditions alone, will govern both my relationship, and the relationship of the enrolled child or children with Five Tuition.

2)     That these terms and conditions may be subject to change and/or be varied at any point in time.  Should this be the case, Five Tuition will notify me of any substantial/significant changes and/or variations in writing as soon as possible.

TUITION FEES AND PAYMENT OF TUITION FEES

3)     That I will pay the quoted tuition fees in advance of the enrolled child or children’s pre-booked tuition sessions.

4)     That Five Tuition has the right to refuse to offer tuition to the enrolled child or children should I fail to pay the quoted tuition fees in advance.

NON-ATTENDANCE

5)     That all pre-paid tuition fees are subject to the following terms in the event that the enrolled child or children fail to attend their pre-paid and scheduled class:

a)     All pre-paid and scheduled ‘Pay Per Term’ Group Tuition sessions are non-refundable.

b)     All pre-paid and scheduled ‘Pay Per Session’ Group Tuition sessions are refundable, but will incur a $25 deposit/booking fee.  This deposit/booking fee will automatically be deducted from the amount refundable.

c)     All pre-paid and scheduled ‘Pay Per Session’ Private Tuition sessions are refundable, but will incur a $25 deposit/booking fee.  This deposit/booking fee will automatically be deducted from the amount refundable.

I understand that it is my responsibility to ensure that the enrolled child or children attends his/her/their pre-paid and scheduled class.

REFUND POLICY

6)     That all pre-paid tuition fees are subject to Five Tuition’s Refund Policy, that is:

a)     All pre-paid ‘Pay Per Term’ Group Tuition sessions are non-refundable for non-attendance.

b)     All future unattended pre-paid ‘Pay Per Term’ Group Tuition sessions are refundable, but will incur a $40 mid-term cancellation fee. This cancellation fee will automatically be deducted from the amount refundable for all future unattended pre-paid sessions.

c)     All future unattended pre-paid ‘Pay Per Session’ Group Tuition sessions are refundable, but will incur a $25 deposit/booking fee. This deposit/booking fee will automatically be deducted from the amount refundable.

d)     All future unattended pre-paid ‘Pay Per Session’ Private Tuition sessions are refundable, but will incur a $25 deposit/booking fee. This deposit/booking fee will automatically be deducted from the amount refundable.

e)     All attended pre-paid sessions are non-refundable where the enrolled child or children:

i)      Leave prior to the conclusion of the pre-paid session due to sickness and/or any other reason and/or;
ii)     Fail to co-operate and learn, and/or engage in unlawful, inappropriate and/or disrespectful behaviour during the pre-paid session.

f)      All attended pre-paid sessions are non-refundable where the enrolled child or children are unable to receive tuition services for circumstances outside of Five Tuition’s control, eg. in cases of natural disasters and/or emergencies, enforced evacuations etc.

g)     All pre-paid sessions that are cancelled by Five Tuition will be fully refundable and no cancellation fees and/or deposit/booking fees will be payable. Five Tuition will seek to ensure that all pre-paid sessions and scheduled sessions are run, but this may not always be possible due to circumstances outside of Five Tuition’s control.

7)     That Five Tuition will seek to ensure that the same tutor will be offering the enrolled child or children their tuition during their pre-paid and scheduled class, but I understand that this may not always be possible due to sickness and external circumstances outside of Five Tuition’s control.

8)     That pre-paid tuition fees are made on a per-child basis and that no pre-paid tuition fees will be transferable to another child.

9)     That family discounts are applicable only to siblings from the same household.

10)  That the tuition fees may be subject to change and/or be varied at any point in time.  Should this be the case, Five Tuition will notify me of any changes and/or variations in writing as soon as possible.

TUITION AND RESPONSIBILITY FOR LEARNING

11)  That Five Tuition’s services are dynamic and variable, and that the nature of the tuition offered to the enrolled child or children will be dependent on a number of factors, including but not limited to: my requests and recommendations; the enrolled child or children’s expressed requests, wants and needs; and the tutor’s observed needs of the enrolled child or children.

12)  That Five Tuition will endeavour to assist the enrolled child or children to progress and improve academically, but cannot and does not guarantee improved academic results and/or academic achievements and/or entry into any selective school/program through its tuition services.  I understand that there are a significant number of factors which impact on the progress and improvement of the enrolled child and children’s academic results and/or academic achievements and/or entry into any selective school/program.

13)  That Five Tuition will where appropriate, provide the enrolled child or children with homework to reinforce his/her/their learning.  Although the tutors at Five Tuition will encourage the enrolled child or children to complete their homework, it is outside of Five Tuition’s responsibility to ensure that this happens.

14)  That Five Tuition’s tutors will correct homework that has been submitted to them by the enrolled child or children within a reasonable timeframe. Five Tuition’s tutors are not expected to nor required to correct any homework that has been submitted to them more than two weeks from the date it was initially provided to the enrolled child or children.

EXPECTED CONDUCT AND BEHAVIOUR AND DAMAGE TO PROPERTY

15)  That Five Tuition will require that the enrolled child or children behave lawfully, appropriately and respectfully during their tuition session towards their tutor and other children within their session and campus.  Should the enrolled child or children fail to behave lawfully, appropriately and respectfully during their tuition session towards their tutor and/or other children within their session and campus, they will be removed from their tuition session and asked to sit at reception until they are picked up and/or the conclusion of their tuition session.

16)  That Five Tuition may unenrol the enrolled child or children from any further tuition session should the enrolled child or children fail to modify and/or rectify their behaviour by their subsequent tuition sessions.

17)  That Five Tuition will require that the enrolled child or children take appropriate care of and refrain from damaging Five Tuition’s premises, resources and furniture.  Should the enrolled child or children recklessly, intentionally and/or maliciously damage Five Tuition’s premises, resources and/or furniture, I understand that I will be held responsible for the costs of repairing and/or replacing the relevant parts of the premises, resources and/or furniture.

18)  That Five Tuition will not be held responsible or liable for any damage to and/or loss of any property brought into Five Tuition’s premises by the enrolled child or children.  It is the preference of Five Tuition that children do not bring valuable property into their tuition sessions.

19)  That the enrolled child or children will not bring any dangerous goods or substances onto the Five Tuition premises.

HEALTH AND SAFETY AND INDEMNITY

20)  That I am responsible for informing Five Tuition regarding any medical condition and/or illness that requires any specific medical or like treatment regarding the enrolled child or children.  Five Tuition will not be able to provide any medical or like treatment, but will inform me as soon as possible should the enrolled child or children require medical or like treatment.  In cases of emergencies, Five Tuition will contact “000” for assistance.  I understand that I will be fully responsible and liable for all medical and like expenses incurred in the monitoring and/or treatment of the enrolled child or children.

21)  That I am responsible for ensuring the health and safety of the enrolled child or children prior to and after his/her/their scheduled tuition sessions.  I am responsible for ensuring that the enrolled child or children are dropped-off and picked-up on time and by the appropriate person.  Five Tuition will not be responsible for the health and safety of the enrolled child or children before and after their scheduled tuition sessions, and/or responsible and liable for ensuring that the enrolled child or children will be dropped-off and picked-up on time and by the appropriate person.

22)  That Five Tuition will endeavour to ensure that the enrolled child or children does not leave prior to their scheduled session concluding, and will only permit the enrolled child or children from leaving prior to their scheduled session with my prior written and/or verbal consent, and/or the written and/or verbal consent from another parent and/or guardian of the enrolled child or children.

23)  That Five Tuition will endeavour to provide a healthy and safe environment for learning for the enrolled child and children.  However, Five Tuition is not responsible or liable for any natural diasters, accidents, injuries, deaths, losses, damages, expenses or liabilities that are sustained and/or incurred by the enrolled child or children other than that imposed by law during our tuition sessions and/or on or around our premises.

24)  That Five Tuition will be released from any indemnity for any claim or action brought against Five Tuition by the enrolled child or children, on behalf of the enrolled child or children, family members of the enrolled child or children and/or any other party related to or connected with the enrolled child or children arising out of the natural diasters, accidents, injuries, deaths, losses and/or damages other than that imposed by law.

INFORMATION

25)  That all of the information that I have provided within the enrolled child or children’s Enrolment Form and to Five Tuition is true, correct and can be relied upon.

26)  That I am required to inform Five Tuition should any of my contact details and other important details regarding the enrolled child and children change.

27)  That Five Tuition is free to use the information that I have provided for the purposes of:

a)     enrolling the named child or children for tuition at Five Tuition;
b)     informing me of any changes to the enrolled child or children’s enrolment and/or sessions;
c)     contacting me for the purposes of obtaining general consent, authority, advice and/or information;
d)     contacting me in cases of emergencies and/or to seek medical instruction, advice and/or attention;
e)     providing updates regarding the progress of the enrolled child or children’s tuition;
f)      providing updates regarding the operations of Five Tuition and;
g)     any other purpose that is deemed necessary or relevant to the provision of Five Tuition’s services.

28)  That Five Tuition is permitted to take a photo of the enrolled child or children for the sole purpose of identification, which will be stored on our secure student database, and accessible to Five Tuition staff.