WHO IS FIVE TUITION FOR?
The personalisation, flexibility and adaptive nature of Five Tuition makes it a unique service that caters for a range of students.
We cater for:
- Prep to Year 12 students.
- Students with all kinds of needs. This includes those that are 'struggling', 'wanting to stay on top', or 'wanting to stay ahead'.
- Students who want tuition in a range of subjects. We can assist in English, Maths (General Maths, Further Maths, Maths Methods, Specialist Maths), Biology, Chemistry, Physics and other VCE subjects.
- Families (we can arrange for members of the same family to be taught during the SAME time frame).
Every student, at any point in their schooling, can benefit from Five Tuition.
How long does each session run for?
Each session runs for 2 hours. We do not offer one-hour classes because there is not enough time for students to be taught new concepts, practice what they have learned, receive feedback, and engage deeply with the subject content.
Sometimes parents are concerned that two hours is too long, especially for young children. We have found that this is rarely an issue, and that longer sessions help to improve students' concentration skills over time as they are surrounded by other students who are focused on their work.
Can I obtain tuition in more than one subject within the 2-hour session?
Within the 2-hours session students are able to work on MULTIPLE subjects with their tutor. However, we recommend students work on no more than TWO subjects per session.
Can I choose which tutor I want to be taught by?
Usually a tutor will be allocated who best suits your needs. For example, some tutors specialise in certain subjects or work on certain days.. However, if you have a particular tutor you'd like to be taught by you are free to request a tutor, and/or be placed on the tutor's waiting list so that if a new class is started you'll have an opportunity to move into their group. Tutor availability cannot be guaranteed though.
CAN I BRING MY OWN WORKBOOKS?
Absolutely. In fact, this is encouraged if there is something you want our tutors to address specifically or tailor the tuition in accordance to. Although we provide resources for free (via our copyright licence with Copyright Agency Limited), we're not attached to any particular resource or set of resources. There are plenty of good quality resources available, so feel free to purchase workbooks and bring them in.
How do I enrol?
You can either enrol online, or enrol personally by attending one of our campuses during our trading hours.
Do I need to book for each session?
Yes. As we have a strict policy of ensuring that each of our students are attended to by the appropriate tutor, and that none of our sessions will comprise of more than 5 students per group; it is imperative that each session is booked and paid for beforehand. The best way to secure a weekly booking is to 'Pay Per Term', which requires either an upfront payment or direct debit.
Can you give some examples of how Five Tuition works?
Example #1: Johnny is in Grade 4, and struggling with Maths. He wishes to attend tuition on a weekly basis.
In this case, Johnny will work through a personalised booklet of Maths worksheets with his tutor each week. His tutor will introduce him to a new concept of Maths each session (i.e. Week 1- division using remainders; Week 2-division using decimals; Week 3- long division etc). Each booklet will contain a few sheets of new material, and a few sheets of revision material to ensure that all new concepts taught to Johnny will be reinforced regularly. All workbooks completed by Johnny will be handed up to his tutor the following week for correction and feedback.
Example #2: Stephanie is in Grade 2 and wants to obtain tuition in both English and Maths. She is not particularly struggling at school, but merely wants to stay on top of her work. Stephanie wants to attend tuition on a weekly basis, and spend each session working on BOTH English and Maths.
Each 2-hours session with Stephanie will be split into a 1-hour session on English and 1-hour session on Maths. One workbook will be provided to Stephanie PER SUBJECT. During her English session, Stephanie will work on a combination of: Reading, Comprehension, Grammar, Punctuation, Spelling and Writing. During her Maths session, she will be working on the new areas of Maths that she has not currently been taught at school yet (i.e. addition and subtraction with carrying; multiplication). All new concepts will be explained to Stephanie thoroughly by her tutor, and Stephanie will complete questions/exercises pertaining to the newly taught concepts under the supervision of her tutor. All completed workbooks will be provided to Stephanie's tutor each week for correction and feedback.
Example #3: Alice is in Year 12 and needs help with Methods and Chemistry. She is finding it difficult to stay on top of her Year 12 work, because Year 12 is moving at such a rapid pace. She needs help with her day-to-day homework, as well as any SACS that she gets given at school. Alice wants to attend twice a week - one day for Methods tuition, and another day for Chemistry.
At VCE level, we will advise Alice to stick closely to her school material. We will however, provide extra resources to her (i.e. material from other textbooks or past exam papers), if we believe that they will be helpful to her learning.
During each session, we will systematically assist Alice by:
- Attending to any current problems she has with her school work. This may include: addressing any gaps in her knowledge in the current theories being taught; or assisting her with the completion with her textbook exercises or homework.
- Assisting Alice with any upcoming tests or SACS. This will involve: assisting Alice with her revision of theories taught; the completion of revision exercises; and the completion of past test/exam papers. We may use extra resources to assist Alice where necessary.
- Assisting Alice to prepare for her MID-YEAR or END OF YEAR EXAM. This will largely involve assisting Alice through the completion of past VCAA (or alike) exam papers.
Do students sit an Initial Assessment test?
Only primary-school students will need to sit an Initial Assessment. This is usually completed in the first 20 minutes of each student's first class. The Initial Assessment will be in the subject(s) that they will be obtaining tuition for.
Amongst other things, the Initial Assessment is a means that we use to determine:
- The student's current knowledge;
- Where the gaps lie in the student's knowledge;
- The student's general strengths and weaknesses;
- The areas in which we will need to work on with the student.
Once the student has completed the Initial Assessment, their tutor will mark the Initial Assessment. Any observations made through the initial assessment will then be discussed with each parent, and a copy of the Initial Assessment may be provided if requested.
This Initial Assessment will guide the approach in which we take to tutoring the student.
What should students bring to their first class/every class?
Primary-school students are advised to bring:
- Stationary (i.e. pencil/pen, rubber, sharpener).
- 2 lined exercise books.
High-school students are advised to bring:
- The textbook they are using at school.
- An exercise book.
- Their calculator.
- A list of questions that they currently have in regards to the material in which they have covered at school thus far.
- Any revisional material that they have been given if they are hoping to prepare for any upcoming SACS, tests or exams.
Do primary school students receive homework?
Yes. We acknowledge that different families have different perspectives as to whether they want their child to complete homework issued by their tutors.
As a result, all of our tutors will issue homework to each student. Whether or not each student completes their allocated homework however, is ultimately up to them and their parents. Although all of our tutors believe in the benefit of homework, they will not at any time, enforce this view on their students and their families. We also understand that there is a significant difference between schools in the amount of homework students receive, so some students are likely to benefit from additional homework more than others.
Are the students within a group all from the same year level?
Generally, primary-school students work alongside other primary-school students; whilst high-school students work alongside other high-school students.
Because students receive individual help, it doesn't really matter who else is on the same table, being taught by the same tutor. However, we try to keep students who are of a similar age together for social reasons, and to avoid older students being distracted by younger students, who sometimes make a bit more noise (e.g. when reading aloud).
Who are the tutors? Are the tutors qualified teachers?
Five Tuition has chosen not to employ qualified teachers, although we do have several tutors who are studying university Masters courses in teaching, after having finished their degree. We draw a clear distinction between 'teachers' and 'tutors'.
Our tutors are all University students who have achieved VERY HIGHLY throughout their schooling. We employ tutors who have received any ATAR of 90 or more.
All of our tutors have therefore recently completed the school curriculum, and demonstrated their knowledge and understanding of the curriculum through their VCE results. Our tutors seek to work alongside their students as a peer or mentor; who is able to relate, empathise and guide their students.
We are happy to employ qualified teachers, as long as they meet these strict standards, and are able to demonstrate competence as a tutor. To be honest, many of the state's smartest tutors would love to acquire a teaching qualification, but are currently attaining qualifications in areas such as science, medicine and law.
What will my first class involve?
At the beginning of their first class, primary students will complete an initial assessment, which is designed to give their tutor an indication of the student's strengths and weaknesses, the concepts they need to be taught, and the type of work they will need to be given.
The student is then allocated a set of worksheets that are targeted towards their needs, and taught how to complete them. Students are encouraged to ask questions whenever they need help. Their tutor will be seated near the student at all times, so will be readily available to address any concerns that the student has.
At the end of class, students are given homework which they are not required to, but encouraged to complete in their own time until their next class. Their homework may include: finishing their worksheets, additional worksheets, studying spelling words, or completing writing tasks that reflect their age and ability. The amount of homework given varies from student to student according to their individual needs, and their parent's instructions.
Year 7 to 12 students
Secondary students should bring to their session any work they need help with, although we supply additional textbooks and resources when needed. The tutor can help students catch up, or get ahead with their schoolwork. They can also obtain help with upcoming exams, assignments, scholarship entrance exams, NAPLAN preparation, SACs, and anything else that falls within the tutor's areas of competence.
What subjects do you offer tutoring in?
We offer English and Maths from Prep until Year 10, and most VCE subjects. We are happy to offer any subject, as long as we have an tutor available who has achieved excellent VCE results in that subject.
What subjects are offered to primary school students? What do they work on?
The main areas of focus for English include: Reading, Comprehension, Grammar, Punctuation, Spelling and Writing. The main areas of focus for Maths include: Addition, Subtraction, Multiplication, Division, Fractions, Decimals, Percentages, Conversion, Measurement, Problem Solving etc...
What subjects are offered to high-school students? What do they work on?
High-school students in Year 7 to 10 usually work on English. While high-school students in VCE will focus on the subjects that they are particularly struggling with.
At high-school level, we will generally focus on assisting students through the material in which they cover at school. We will resort to using extra resources where necessary, or where students are particularly wanting to be challenged.
During each session, we will systematically assist the student by:
- Attending to any current problems the student has with their school work. This may include: addressing any gaps in their knowledge in the current theories being taught; or assisting the student with the completion of their textbook exercises or homework.
- Assisting the student with any upcoming tests or SACS. This will involve: assisting with the student's revision of theories taught; the completion of revision exercises; and the completion of past test/exam papers.
Does Five Tuition help students prepare for Entrance Exams to Selective Schools, Exams for Scholarships or NAPLAN?
Yes. The main areas we focus on in preparation for the above exams include: Comprehension, Writing, General Ability and Maths.
During each session, students will be provided with a workbook containing a number of sample test papers in the above specified areas. Students will be encouraged to complete them at a prompt speed, and all attempts will be corrected for accuracy. Feedback and assistance will be given to the student in any question/area that they are struggling with. The tutor will also equip students with strategies and techniques that students can use during these tests.
Payments and Bookings
For the most thorough description of our policies, please see our Term and Conditions.
Why don't we get a refund when my child is sick or away on school camp and misses their group session?
Five operates a bit differently from other forms of tuition where it makes sense to swap into other sessions. These include large group tuition (6+ students), class tuition (several tutors attend to a class full of students), or worksheet tuition (where learning is based on worksheet completion under supervision).
At Five, we've created our fees and bookings structure around the following principles:
- Tuition works best when there are no more than five students with a tutor
- Tuition works best when it involves regular weekly sessions
- Tuition works best when students are with the same tutor each week
- Rates, charges and discounts should accurately reflect the actual cost of providing the service
When you book a group session at Five, you're effectively reserving a seat like you do on a plane. Like a flight, Five's costs remain the same whether students attend or not. And like an airline, Five provides a budget option (no refund Pay-per-Term), a flexible option (half-refund Pay-per-Session) and a first-class option (Private Tuition).
If were were to provide "make-up sessions" we would have a few options:
- Keep prices the same but allow more than five students per group, so that students who have missed their session can join another group. Problem: With more than five students in a group students wouldn't get enough attention.
- Run more groups so that there's plenty of groups for students to move into when they miss their session. Problem: We would need to increase our fees to compensate for the lower average group size.
- Provide bookings on a week-by-week basis. This is something we do offer (Pay-per-Session). The downside is that the availability of sessions can't be guaranteed, and we need to increase the cost to compensate for smaller group sizes.
Previously we offered more flexibility in this area, but we were losing money as the group sizes were getting too small to be profitable, and students were getting distracted by having different students being swapped into their group regularly. We also had to cancel sessions, which meant that tutors were regularly sent home.
Rather than increasing our prices substantially to compensate, we decided to alter our policies so that we could keep our weekly group rates as low as possible. As a result, families get the best value for money when students are able to attend every week.
Why do you charge a $40 cancellation fee if I cancel my term enrolment?
When students are no longer attending their session, it reduces the size of the group, sometimes to the point that we're losing money by running the session. This is particularly the case when multiple siblings are booked into a session. The cancellation fee reflects the cost involved in reserving the session and the time taken to find another student who's able to attend that same session. It also provides a disincentive to un-enrolling, so that we don't need to cancel classes or increase our fees to compensate for unpredictable group sizes.
IF I miss my booked GROUP session can i swap into another GROUP session free of charge?
No. If you miss your booked group session, you have these options:
- Book and pay for an additional session (Pay-per-session), OR;
- Book and pay for private tuition
We don't allow swapping for these reasons:
- We take our "no more than five students" policy seriously. As a result, we couldn't guarantee that any other groups would be available to move into.
- Because tutors need to get to know the needs of students who have been swapped into their session, they are distracted from attending to their regular students
- It can be disruptive for students to have new students in their group each week who have been swapped into their group
- Because of our 'no more than five student per group' policy, it blocks new students from enrolling into the sessions that students have been swapped into
Are there ANY discounts?
Yes. ONE of the discounts below can apply for Pay-per-Term bookings.
We provide a $5 per session discount for siblings of students. The first student pays the full price, and all additional siblings are charged at the reduced rate.
Multiple Session Discount
We also provide a $5 per session discount for students who are scheduled to attend more than once per week on a a Pay-per-term basis.
How do bookings work?
There are two booking/payment methods: Pay-per-Term or Pay-per-Session.
When you enrol before the start of each term, one of our receptionists will contact you to arrange a suitable day/time, and request payment for the term.
Once payment is received, the chosen day/time/tutor is secured for the rest of the term. If payment is not received immediately, the spot may be allocated to another student.
In order to make a booking, simply call or visit Five Tuition during reception hours, and the receptionist will look for an available session. Once a suitable session is found, you will be asked how many weeks you wish to book and pay for. Note that only consecutive weekly sessions can be booked.
Once payment is received, the chosen day/time/tutor is secured only for the session that has been paid for.
If a suitable day/time/tutor is not available, you can be added to a waiting list.
Can I book a fortnightly GROUP session?
Only multiple consecutive weekly bookings can be made. To attend fortnightly sessions, you could either:
- Book a single session, and after each session, check with reception to see whether the same session is available in a fortnight. If not, you would then need to find another suitable session, but availability cannot be guaranteed. For a 10-week term, it would cost $55 x 5 = $275
- Book on a Pay-per-Term basis, and try to make it to as many weekly sessions as possible to get maximum value. For a 10-week term, it would cost $45 x 10 = $450.
How CAN I pay?
You can pay via phone using your credit card, have an invoice emailed to you which you can pay online, or you can visit the campus and pay via cash, EFTPOS, Visa or MasterCard.
We also offer direct-debit payments for Pay-per-Term payments. This involves splitting the Term fee into weekly instalments, which are automatically debited from your credit card on a weekly basis.
Are my credit card details secure?
Yes. We don't store any credit card details, either on paper or on any of our own systems. Online invoices take you to a secure payment gateway. When your credit card details are used for phone payments and direct debiting, we put your credit card details directly into an external secure online server and all we can see are the last four digits of your credit card and the card's expiry date.
What if I can't attend my booked session?
You don't need to do anything, unless you'd like to book and pay for another session.
If you're booked on a Pay-per-Session basis, you have already paid a deposit, which will be forfeited in order to cover the cost of reserving the seat. If you have paid the full amount in advance, we will refund the amount paid minus the booking fee/deposit.
If you're booked on a Pay-per-Term basis and you know in advance that you'll be unable to attend more than one session, you have the option of cancelling your term enrolment, in which case you'll get a refund (minus a $40 cancellation fee). After the time off you can then re-book on a Pat-per-Term or Pay-per-Session basis, depending on availability at the time of booking.
Can I un-enrol?
Yes, you can un-enrol at any time. If you have booked a weekly session on a Pay-per-Term basis, then we will refund the value of any remaining unused sessions, minus a $40 cancellation fee.
We're going on holidays Mid-term. Should we pay per term or per session?
It probably depends on how long your holidays goes for. For a 10-week term, if you go on a 3-week holiday, then you'll probably be able to attend 7 sessions.
The Pay-per-Term cost would be $45 x 10 = $450. The Pay-per-Session cost would be $55 x 7 = $385. Therefore, it would be better to book on a Pay-per-Session basis. This would especially be the case if the holiday was at the start or the end of the term, because you could simply book seven consecutive sessions on a Pay-per-Session basis. However, if the holiday is mid-term, we can't guarantee that your preferred day/time/tutor will be available when you get back, so you may wish to book the entire term in order to stay with your favourite tutor!
Our receptionists will help you figure out the best option for your unique situation.
Why are you called "Five Tuition"?
We have a policy of no more than five students in a group. A more detailed explanation can be found on our 'How Five Works' page.
IS FIVE TUITION A Not-for-Profit?
No. We operate a bit like a not-for-profit, but we're actually a company, so we can (theoretically) make a profit. Practically speaking, we're more like a social enterprise - a profitable organisation founded to achieve a socially helpful purpose, rather than to maximise profit. After we make enough money to pay ourselves a wage, further profits will help to increase our resources, improve our services, fund scholarships, and expand into convenient locations in Melbourne.
IS FIVE TUITION A FRANCHISE?
No. Our three locations are all owned and operated under single ownership and management. We're able to operate three locations at once because we have a talented and passionate team. We also keep things simple.
Why can't I talk to the manager?
One practical reason is that there's simply too many students and parents across the three campuses for us to speak to everyone, especially since we have a daughter and both work full-time. But the main reason is that we want to train our staff, and the best way for them to learn is to be able to deal with all situations on their own. There's simply nothing that we can tell you that they can't tell you.
If you do want to get in touch with us, you can always just send us a message using the form below and we'll get back to you via email.